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Discussion topic: Trying to order Sky Stream

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This message was authored by: foseco

Trying to order Sky Stream

Hi All

 

I know there are other posts concerning this but I wanted to post my own.

 

I am trying to order Sky Stream. If I order online, the order is immediately cancelled with no reason. We own our home outright. We have lived at the address for 11 years and only have a car loan which a payment has never been missed on.

 

I have tried speaking to the team online and just get an offshore helpdesk that know nothing. They tell me they cannot put the order through and will get someone to call me back. Nobody ever does!

 

I've tried calling the helpline and get the same issue.

 

I just want to place an order.

 

I'm not sure if Sky monitor these but please I just want to speak to someone in Ireland and either order or find out why I can't!

 

Thanks

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This message was authored by: GD1

Re: Trying to order Sky Stream

Posted by a Superuser, not a Sky employee. Find out more

@foseco  You need to persist in calling Sky as no one on the communuty can help place any orders as this is a customer helps customer community.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: foseco

Re: Trying to order Sky Stream

I'm at my whits end!

 

I've spken to the helpdesk five times in person and online numerous times.

 

I never get a call back.

 

I can't believe that Sky don't want my money that bad.

 

Thanks anyway!

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