The remote issue from the early days has returned.

[IMT]

Hi, remember when Sky Stream first came out and the remotes were useless? Well this is happening again, basically the left side of the remote turns it off the right side brings up search. I've done all the tips and tricks from before but they're not working this time.

At the time a Sky employee via a phone call said the original batches were found to be faulty and you would send me a replacement plus a £14 Sky store voucher for compensation neither of these actually happened and as I managed to bodge the original controller into working wasn't bothered to ring up again. 

However now its knackered again can a Sky employee please arrange for that replacement controller to be sent out to me please?

[MarkGoldsmith]

Check the batteries
An easy way to check is to cover the buttons slightly on your Sky remote with your hand. You should see a white backlight behind the buttons. If you don't see the backlight the issue is the power with the remote, so potentially a battery issue.

Check the battery compartment to make sure the paper used to protect the battery has been fully removed. It might have ripped when being removed leaving some behind.

Still can't see the backlight? It’s likely you need to replace the two AAA batteries.

Pair the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

The next option sounds insane but a number of users have reported it resolving the issue with their remotes. You could try holding the remote at both ends and giving it a gentle twist as though you were wringing out a towel. It

If it is still not working have a look at the following guides:
https://www.sky.com/help/articles/remote-control-help-sky-glass
https://www.sky.com/help/home/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-remote...

If none of these options work you can request a replacement remote via this link: https://www.sky.com/help/forms/streaming-tv-remote

If you have an old Sky Q remote, you can use that as an interim solution whilst you await the new remote.

[IMT]

Done all that mate, like I say this isn't my first rodeo with these remotes 🤣.

Just want a Sky employee to send me the free replacement I was promised 14 months ago but never received.

[MarkGoldsmith · Accepted solution]

You need to request it from the form posted in the above thread