The puck stops streaming regularly

[Dizzy2]

We can start watching a programme and it can last for an hour- sometimes more but even after turning it off and back on within a few mins the screen goes black like someone's turned it off

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147