Discussion topic: Text Messages Asking For Sky Puck To Be Returned

This message was authored by: Horris76 · ‎09 Nov 2025

Hi. I cancelled my Sky broadband recently and returned the router. I'm now getting text messages asking me to return my Sky puck even though I still have Sky TV. It says I could be charged if I don't return it, so what should I do?

This message was authored by: mikealanr · ‎09 Nov 2025

Hi @Horris76

Call sky. We are fellow customers here on the community. Does my sky show your subscription as ending?

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Horris76 · ‎10 Nov 2025

Hi Mike

Thanks for your reply.

It doesn't show as ending until August 2027. I'll give them a call.

Discussion topic: Text Messages Asking For Sky Puck To Be Returned

Text Messages Asking For Sky Puck To Be Returned

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