Hi @Caroline1901
Try unplugging at the mains for at least two minutes in the first instance. If still having issues please let us know more so we can help e.g who your ISP is, what broadband speed you get and how your connected (e.g WiFi ), have they ever worked, is this a new set up etc?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
