Technical issues

[Josmith1]

My sky streams Puck isn't working properly an I've done all the trouble shooting to fix it and it's not working still please need help

[Jporch316]

Hi @Josmith1 

what's the problems you are having ?

[Josmith1]

The only app that is working is Disney plus and none of my normal sky channels are working. Or the cinenma all it keeps doing is saying there a technical issues please try again later but I've plugged reset turned it on and off and still nothing 

[Jporch316]

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@Josmith1 wrote:

The only app that is working is Disney plus and none of my normal sky channels are working. Or the cinenma all it keeps doing is saying there a technical issues please try again later but I've plugged reset turned it on and off and still nothing 

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Have you pulled the plug for a few minutes ?

[Josmith1]

More like 5 mins then tens mins so I don't know what's wrong with it 

[lettice]

Have you had Sky Stream long?

Is this only a recent problem and it has worked well in the past?

[Josmith1]

I've had my pucks for 3 years and this is first time it's done this 

[Jporch316]

Can you open Netflix on the puck a run a speed test via the network check in the settings ? 

also have you tried rebooting your router 

[lettice]

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@Josmith1 wrote:

I've had my pucks for 3 years and this is first time it's done this 

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Ok sounds like a local interference issue may have caused a change.

Is it happening to the same extent on all pucks, or just one.

How are all your pucks connected, wifi, etherent or via a mesh?

As mentioned above, well worth doing a router reboot, with all the pucks in standby and also running a Netflix test on all your pucks;

Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a half hour period between tests.
What is your speed?

[Josmith1]

Right doing speed test on one of the pucks and yes all pucks are affected and on WiFi strong WiFi my connection speed is 19.21 Mbps

[lettice]

Afraid that 19.21Mbps is not going to provide a reliable if much of a service at all for Sky Stream.

Sky recommended minimum broadband speed is 25Mbps.
Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Using the Sky Sports live sync option will also add a few Mbps on each puck.

Who is your broadband provider and what speed do they guarantee to your router.

Does sound, if it was working fine before, that something has changed within your household to cause your drop in wifi or some new added interference causing further issues across your pucks.