Technical Fault - sky not working

[Sue204]

For the last couple of months I am having Technical Fault coming up on screen. It's happening a few days each week. 
sometimes sky won't turn on although all lights are green on box. White light on puck will suddenly start flashing or go off. Puck has been turned off and on again, sometimes this works. 
it's not helpful that contact methods open at 9 till 8. Most people work during these hours as do I. 

[Dazzasky]

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@Sue204 wrote:

For the last couple of months I am having Technical Fault coming up on screen. It's happening a few days each week. 
sometimes sky won't turn on although all lights are green on box. White light on puck will suddenly start flashing or go off. Puck has been turned off and on again, sometimes this works. 
it's not helpful that contact methods open at 9 till 8. Most people work during these hours as do I. 

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What's your broadband speed? Open the Netflix app on Stream and run a speed test and post the results @Sue204 

[Super+Anthony]

I have had that in the past and it's not to do with our network or ISP. Thankfully it's improved so maybe finally Sky got round and did an update