Technical Fault. Regularly occuring.

[Brookey]

 

 

Regularly getting these faults with Sky Stream/puck. I want to say it's the internet provider, but we was with Sky Broadband previously and had the same problem. Makes me think, why am I paying for this service, when they can't provide the service? 

[SuperMatt]

Hi there, @Brookey. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Non-techy]

Did you get this resolved? I've been having the same problem since the start of September.

[-Heather-]

Hi @Non-techy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Raware]

Hi Heather

ive also been having this issue since early September.

can i be added to the group too please? 🙂

Many thanks

[Non-techy]

Hi Heather, thanks for this. I'm not at home until Wednesday evening. Can you please resend the link on Thursday?

[lettice]

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@Non-techy wrote:

Hi Heather, thanks for this. I'm not at home until Wednesday evening. Can you please resend the link on Thursday?

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@Non-techy 

If you can please post in this thread on Thursday as a reminder with your re-escalation request, one of us Superusers on here will be able to escalate to Sky for you.

[Non-techy]

Thanks. Will do.

[Treecat26]

Hi

Having the same issue

I keep getting technical faults and weak signals.

Tonight the WiFi went off again and each one takes longer to repair. 

Have only had Sky since end of September. 

[baron75mk3]

Anyone tried to disable IPV6 in router settings , i had these problems only once & another user here suggested turning off IPV6 in router & iv not experinced it since (also it seems like i have avoided a lot of other issues latelty) , im convinced that user who posted the suggestion was really onto something here with IPV6 & these pucks,  here is the thread in question

Look for @SamK4 Suggestion

https://helpforum.sky.com/t5/Sky-Stream/Missold-Sky-Stream/m-p/5394338#M84918