Discussion topic: Technical Difficulties
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Message posted on 29 Sep 2026 07:16 PM
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Technical Difficulties
When I'm trying to sign-up to a tv and and broadband bundle deal and switch from kcom, but keep getting met with the difficulties error at the very last step.
Ive tried to find a number to call with no luck, and the advice I've seen on here of going to the help section to get the numbers of no use as the number isn't there.
It's almost like sky doesn't want my money. Is there any way to get this resolved?
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Message posted on 29 Sep 2026 08:35 PM
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Re: Technical Difficulties
Hi @chewman
Sky's phone number is published here: https://www.sky.com/help/articles/viewing-help
We are fellow customers here on the community.
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 29 Sep 2026 08:48 PM - last edited: 29 Sep 2026 08:58 PM
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Re: Technical Difficulties
@chewman wrote:
and switch from kcom
I'd imagine the unique history of that particular service provider might cause issues.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 29 Sep 2026 09:01 PM
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Re: Technical Difficulties
I don't think that's likely at all my Neighbour switched from KCom to sky about a month ago with no issues.
Message posted on 30 Sep 2026 09:57 AM
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Re: Technical Difficulties
No luck with that number I'm afraid.
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