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Discussion topic: Technical Difficulties

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This message was authored by: chewman

Technical Difficulties

When I'm trying to sign-up to a tv and and broadband bundle deal and switch from kcom, but keep getting met with the difficulties error at the very last step.

 

Ive tried to find a number to call with no luck, and the advice I've seen on here of going to the help section to get the numbers of no use as the number isn't there.

 

It's almost like sky doesn't want my money. Is there any way to get this resolved?

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This message was authored by: mikealanr

Re: Technical Difficulties

Posted by a Superuser, not a Sky employee. Find out more

Hi @chewman 

 

Sky's phone number is published here: https://www.sky.com/help/articles/viewing-help

 

We are fellow customers here on the community.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: TimmyBGood

Re: Technical Difficulties

Posted by a Superuser, not a Sky employee. Find out more

@chewman wrote:

 and switch from kcom


I'd imagine the unique history of that particular service provider might cause issues.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: chewman

Re: Technical Difficulties

I don't think that's likely at all my Neighbour switched from KCom to sky about a month ago with no issues.

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This message was authored by: chewman

Re: Technical Difficulties

No luck with that number I'm afraid.

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