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Discussion topic: TV

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Avatar for Jal
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This message was authored by: Jal

Message posted on ‎17 Aug 2025 09:34 AM

TV

Why does it say loading a program
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎17 Aug 2025 09:37 AM - last edited: ‎17 Aug 2025 09:41 AM

Re: TV

Posted by a Superuser, not a Sky employee. Find out more

@Jal  You've posted this on the broadband board but your post mentions TV, as you've previosuly posted on the Sky Stream board i'm presuming you have Sky Stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Fothergill1

Message posted on ‎17 Aug 2025 09:44 AM

Re: TV

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jal  This is a known issue that Sky are trying to resolve.  I have found that the only way to resume viewing again is to reboot my puck through the Settings > System management > Resets & Updates > restart device (it takes a couple of minutes and gives a blank screen for a while).

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