I have sky stream and the TV guide is no longer available or visible on the homepage? I have tried turning off the router, sky stream box, etc. no use. Any idea what has happened?
Posted by a Superuser, not a Sky employee. Find out more
Can you try the following, doing a Sky Stream settings restart.
Go to Settings>Systems Management>Resets & Updates Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
Posted by a Superuser, not a Sky employee. Find out more
If you like I can escalate this to Sky online to chat through with you, via our Sky Community Messaging team?
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
I would love for it to be escalated. However i am not at home until the evening as it stands. If you think it would still be good to chat to Sky Online then by all means please do escalate. Thanks.
Posted by a Superuser, not a Sky employee. Find out more
I've escalated this to Sky and they should be in touch with you soon about it. You have 48 hours to respond, so you can take up the chat later. Look out for a message from Sky on your email and Sky Community private messages. Look out for the blue chat bubble within your Sky community. More about an escalation here;
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester. My good journey to Sky Stream from Sky Q. Click here to read
