Streaming puck user interface icon goes blank when selected

[SteveWac]

To add, this also happens when I go into my playlist.  First time, the boxes for the latest content are blank and background is plain.  I have to go back out and then back into my playlist for the boxes to show what they represent and background to show graphics.

[Anonymous]

Yes, I get it daily like that, general navigation and it happens really quick @KevNewMedia for info

[SteveWac]

The other really annoying thing (amongst lots of issues with the sky stream OS) is when watching from the playlist I cannot fast forward from where it's playing, if try playback resets and it starts from the beginning again, really!! Why is this OS soooooo buggy?

[iklelisa]

Just been watching Blaze channel, it stopped and the info came on screen and the play bar, absolutely shocking this service.

[iklelisa]

• They don't even reply to messages, not paying anymore, come get your equipment and the glass TV, it's not fit for purpose, don't care if it goes to debt collectors or affects my credit score, done with this company, wish I'd not joined. Disgusting service. 

[Juliet96]

Hi

Ours has just started doing the same with the program bar at the bottom of the screen, which the screen then goes black, program comes back then goes again with the blue dot showing the program to start from beginning, goes again and the program comes back on, also we've had several episodes of the sound disappearing and only coming back once a restart has been performed.

It's been 2 months now since we first engaged with Sky customer service and it appears they are no nearer to a fix than they were 2 months ago, my patience living with this issue is wearing thin, I think it's about time for either an acceptable response or leave the service once our contract is up, come on Sky show some respect for your customers and fix the issue!!

[WelshGeezer]

I’m fairly certain this is a server-side issue rather than a device software bug. That would explain why it happens more often on certain devices, since our different household devices likely connect to different servers.

For context, the issue hasn’t occurred for me since June 11th, and it had been quiet for a while before that. Back in early May, it was happening daily or every other day, so the situation has definitely improved on my end.

[WelshGeezer]

Damn, I jinxed myself. It's just happened again (7:02pm) on my living room Gen 2. 😭

[Anonymous]

Same, got it again about 20 minutes ago. Just emailed bbc watchedog as a last resort, probably not worth it, but last resort.

I've pretty much swiched now to another provider, but it's really not on how bad the customer service has been on this @KevNewMedia 

[Removed]

Moderator notes: Removed email address

[Anonymous]

@KevNewMedia What is the status of this, this is ridiculous now!!!!!!

[Anonymous]

They've actually deleted a post of mine because I referenced a post I made notifying BBC watchdog, it had no bad language, but they deleted the sceenshot and now the post

[Mstanners]

I have informed trading standards and they r looking to investigate 

[mw1979a]

Home Screen says

it looks like you do not have Internet connection right now.

but I do in settings

[Anonymous]

@KevNewMedia Any update on this ? This is a degradation in service that we are all still paying for, the latency in updates for this is not acceptable

[Mstanners]

Tiles still blank clearly sky doing absolutely nothing but happy to take monthly subscription it's equivalent to stealing .!!!