Streaming puck losing WiFi connection

[lisajb09]

My Streaming puck keeps losing WiFi connection and this happens every 15 minutes or so. I can't watch any programmes without this happening

[JimM1]

@lisajb09 Are the puck and the HUB close to each other for the wi-fi signal! Also what Sky Hub do you have!

[Jporch316]

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@lisajb09 wrote:
My Streaming puck keeps losing WiFi connection and this happens every 15 minutes or so. I can't watch any programmes without this happening

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Can you try connecting via ethernet cable temporarily and turning off the WiFi in the puck settings 

if the issue still persists after that please report back