Streaming puc powers on but no picture

[Danj906]

I've only had my sky streaming puc a few weeks and turned it in today as normal the puc powers on and I get the solid white light. But no image at all just a completley black blank screen. Any ideas? I've powere it in and off half a dozen times and turned it off at the mains.

[Danj906]

This place is about as much help as sky then selves..

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Danj906]

Thanks.. I've called support and have a replacement puc being delivered next week 

[Lisa-P1987]

Thanks for the update, we will close the chat invite 🙂

[Gowman]

I also have this issue as of yesterday, pic hasn't worked in over 24 hours.

[lettice]

Have a read of this Sky help article, namely doing the recovery procedure on step 4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...