Streaming problems

[CPCV22]

Recently got Sky full fibre broadband and the TV package, with sports and TNT added. 

Two pucks...neither work. Trying to watch the football on TNT and all works fine for about 1 minutes, then it cuts out intermittently until the screen goes grey and then eventually sound cuts out too. 

Is there an actual human being to talk to anywhere because the bloody help bots are as much use as wings on a hippo. 

[peter-marlow+1966]

How have you got the pucks  connected ? If you  can connect them with  ethernet cables it more stable than WiFi and you can ring  sky and ask for a booster for the wifi  aswell also what speed  is each puck getting, you can check  this on each puck by opening Netflix going to help opening that and running check my network to see what  speed  each one  is  getting, sky say to watch  hd channels  you need a minimum of  25mps  for each puck, to watch  in  uhd channels  you need a minimum  of  35mps