Stream

[Sue30]

My stream box keeps saying poor conne tion living room one working fine

[Angel_Aka]

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@Sue30 wrote:
My stream box keeps saying poor conne tion living room one working fine

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It won't work unless you provide it with a fast and stable broadband connection. Is your stream puck in a different room? Is it far away from your broadband router? Is it out in the open? 

The WiFi antenna on a stream puck is small and poorly shielded so for the best chance of receiving a good enough wifi signal the puck needs to be fairly close to your router with line of sight if possible. It also needs to be positioned away from anything else which may cause interference. Alternatively, connect it to your network with an ethernet cable and turn wifi off. 

To get an idea of the speed the puck is receiving, open the Netflix app, go to the get help menu and run a network check. Sky say that you should have a minimum of 25Mbps in order for the service to function. 

[lettice]

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@Sue30 wrote:
My stream box keeps saying poor conne tion living room one working fine

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Having a good local network is a key factor for having a reliable experience with Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household or can suffer from some local interference.

Can you do a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
What is your speed?

Also, it may be suffering from interference, the puck for some customers can suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.