Stream set up

[Matt289]

Well in my second puck now, still having the same issue of it just wants to do an update before it'll let me connect, just keep going through the cycle turn off/reboot/'we need yo do a system update'

i tried the plugging into the router to to the update on the first puck 

any ideas how to help?

[lettice]

A few customers have been suffering from this problem or similar of late.

Try the following;

Reboot your broadband router.

Leave the puck off power for ten minutes or more, then go through this process;

Hold  down the Standby button on your puck for 30 seconds or longer, only then turn it back on at the mains while still holding the button.

Leave the puck powered on and connected to Ethernet for one hour or longer.

Press the Standby button on your Sky Stream remote.

Turn the puck off at the mains, then straight back on again