Hi @rappers
It may be signal related between your puck and router. The 160Mbps you reference is you broadband speed not necessarily the speed at a device level.
You can check the speed your puck is getting in Netflix: Open netflix > go to the left hand menu > get help > connection check. Sky say you need 25Mbps for HD and 30Mbps for UHD. It's best to run this a few times and take an average.
Another test would be to switch your pucks around and see if the working one continues to work or if that plays up and vice versa.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
