Still waiting for engineer to get us up and running

[Nickbowie]

Last week someone came round to set us up but had issues finding a BT line and left without doing any work. I need to know is there any plans on this getting resolved and if not could you please take everything sent out to us back and cancel our subscription before you try billing me for something I don't have or used. 

[MarkGoldsmith]

You will need to phone Sky and ask them if they have had an update from OpenReach.

Any connection work required for broadband is done by OpenReach, and the only way to get the updates from them is to ask the ISP if they have had any updates from OpenReach.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

[Nickbowie]

No work has been done to set us up please arrange to complete the job or pick up everything sent and cancel our subscription. Nobody has even contacted myself since engineer came out 1 week ago 

[MarkGoldsmith]

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@Nickbowie wrote:

No work has been done to set us up please arrange to complete the job or pick up everything sent and cancel our subscription. Nobody has even contacted myself since engineer came out 1 week ago 

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As per my previous post you need to call Sky to find out the latest update from OpenReach, especially if no additional information is available at https://www.sky.com/ordertracking/.

[Nickbowie]

I keep trying phone lines but ain't getting any where so please could you give any numbers that i could talk to someone to get this resolved 

[Steve93]

Search for Sky Help tel No. on the internet the forum is not allowed to put phone numbers on posts it starts 0333

no one can access your account on here it's only a help forum, Sky don't view posts

[Fothergill1]

@Nickbowie  The forum filter blocks phone numbers but it you select the link below and then “need more help” drop down at the bottom of the page and you will see an 0333 phone number to use to call Sky:  https://www.sky.com/help/home#M1014

When calling to get past the chatbot and speak to someone try answering the following:

Say about  sky Stream 

Say it’s something else

Say NO when asked about using the web link

This should result in you being put through to an adviser.