Steam cutting out and buffering

[Millwallmanmark]

Stream keeps buffering and program stopping with no sound

[Millwallmanmark]

I require some support as I am unable to watch the television 📺 no sound no picture 

[Tim+Adams]

Hi @Millwallmanmark 

Have you tried turning it off at the socket, wait a min and then back on again?

Are you connected via WiFi or Ethernet?

What speed do you get if you do a Netflix speed test via the app?

Open Netflix on Stream

From the Netflix homescreen, go left to open the menu.
From the bottom of the menu, go right and select Get Help.
Select Check your Network.

Thanks,
Tim