States technical fault

[Janine35]

Yet again another complaint 

states 'please wait for your programme to be loaded 

Then after a minute states. Technical fault with this programme try later 

I cannot watch any programmes which I am paying for. Service is disappointing 

Oddly. I can watch a selection of programmes on bbc iPlayer. 

I await your reply, but the last five complaints, I have received only one reply. 

[caesarome]

@Janine35 

Is this on Sky Q ?

Btw, we are customers here so this isn't Sky support on here but if you reply we might be able to help.

[Janine35]

No it's a sky puck 

Sorry to post on here I thought it was the complaint forum for sky.  I'm so mad 

I have had this problem on and off since May 2025 after moving from the Midlands to Dorset 

I had virgin media and never a problem. Virgin media have not made it to the Dorset Jurassic coast yet!!!!

They sold it to me with bells and whistles and I am a carer for my elderly parents in thier 90's who enjoy to sit down at night and watch their tv 

I will complain again - again apologies for the rant 

[GD1]

@Janine35  1st thing to check is the sped reaching the puck, open the netflix app on the puck, go to get help, run connection test, what speed is being reported?