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Discussion topic: Sound

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This message was authored by: Gary832

Message posted on ‎20 Apr 2024 07:14 PM

Sound

Every few minutes, the sound goes out of sync with the person talking, so have to turn off and back on the few minutes it happens again, can't watch TV properly as missing so much of the programs

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This message was authored by: mikealanr

Message posted on ‎20 Apr 2024 07:31 PM

Re: Sound

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gary832 

 

This has been reported many times on the forum. See: https://helpforum.sky.com/t5/Sky-Stream/QS025-Lip-Sync-Issues/td-p/4607728

 

That thread has steps you can try to resolve.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1

Message posted on ‎20 Apr 2024 07:31 PM

Re: Sound

Posted by a Superuser, not a Sky employee. Find out more

@Gary832  This is a known issue which Sky are trying to resolve but in the meantime they suggest changing your audio settings to PCM or Passthrough.

 

There is an extensive thread on the subject at this LINK

 

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