Sound issue

[Nesslad]

I recently took out a whole home subscription and my new puck has been connected for a couple of weeks. whenever I'm watching anything from the playlist after a while there is no sound, I do not have a sound bar on this TV. I have rebooted the puck on multiple occasions which hasn't worked, is anyone else having this issue? My main puck does not do this.

[peter-marlow+1966]

I would call sky and speak to them about this 

[BenJoBanjo]

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@Nesslad wrote:

I recently took out a whole home subscription and my new puck has been connected for a couple of weeks. whenever I'm watching anything from the playlist after a while there is no sound, I do not have a sound bar on this TV. I have rebooted the puck on multiple occasions which hasn't worked, is anyone else having this issue? My main puck does not do this.

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Check the puck's audio output settings. If you're connecting it only to the TV without any soundbar then use PCM Stereo as the output. 

[lettice]

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@Nesslad wrote:

I recently took out a whole home subscription and my new puck has been connected for a couple of weeks. whenever I'm watching anything from the playlist after a while there is no sound, I do not have a sound bar on this TV. I have rebooted the puck on multiple occasions which hasn't worked, is anyone else having this issue? My main puck does not do this.

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This sounds like your TV for the Puck you are having issues is offering a different sound source.

Either;

Click the options button . . . on your remote and choose Settings.

or

Click the Home button on your Sky remote, scrolling down to the bottom of the home screen and selecting Settings.

Select Picture & Sound, then Sound.

Select Digital audio output HDMI and choose Auto

If you find using Auto produces a poorer sound experience, then and only then choose PCM