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Discussion topic: Sonos Beam stopped working with Sky Stream

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This message was authored by: Tilly56

Sonos Beam stopped working with Sky Stream

We run our Sky Stream puck through an LG tv and sonos beam set up.  Until last night, our sound came through the sonos beam without any issues.  When we turned on the tv last night, there was no sound.  We checked the tv sound was set to HDMI Arc.  We've tried unplugging the tv, the sonos and the puck for a couple of minutes, then turning on again but still no sound through the sonos.  We've had to change the tv to play through the internal speakers to get any sound, which isn't ideal.  We can stream music through the sonos so we known that's working.  Does anyone have any other ideas we can try?

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This message was authored by: Greenfingers001

Re: Sonos Beam stopped working with Sky Stream

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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