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Discussion topic: Slow loading streaming device

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This message was authored by: Bugsie1

Slow loading streaming device

Does the streaming device need to be kept on as whin I turn it on it takes at least half hour to load or 4 to 5 goes of turning on and off to be able to watch anything 

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This message was authored by: TimmyBGood

Re: Slow loading streaming device

Posted by a Superuser, not a Sky employee. Find out more

@Bugsie1 

 

Such devices are designed to be plugged into a live mains socket all the time.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Stephen+Mourton

Re: Slow loading streaming device

@Bugsie1   When you say "the streaming device" I presume you mean the small black box that we call a puck.  If so then @TimmyBGood says it should just be turned off by the power button on the remote so it goes into standby.  That being said when you turn it off at the power source it should reset and turn on within a few minutes and then remain stable.  If it is taking half an hour to come on then it sounds like you have your setup all wrong, or it is faulty.  

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