Hi @Adamnorton84
You will need to provide more information. What do you mean doesn't recognise your TV? Do you mean not goes on to the correct HDMI output? Do you have CEC control turned on in the puck settings and on your TV? Has it ever worked? What is the name and model of your TV?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
