Sky tv won’t start up

[Jason215]

We have switched sky stream on and off as it was frozen. Now it won't come on at all

[Jason-]

 Hello Jason215, thanks for taking the time to join our Community and make your first post! 👍🏻

We're sorry you're having problems with your Puck and we'd like to make sure this is working again quickly so please look out for an invite to chat. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

[AmdySands]

Restart it while holding the power button until the light flashes......let it do a reset and software update.

Then set a static IP for all the puck/Glass from your router.

That will solve it.