@Stevey24 This is usually what happens when your internet speed or wi-fi connection are not correct.
First thing to try is check where your router is located, ideally it should be connected to your puck via an Ethernet cable, or if not have a direct line of sight to your main puck. Making sure neither the puck nor the router have objects near them or your router is not near a window or mirror. If you don't know your internet speed then this can be checked on the Netflix setting menu. I hope that helps.
