@Chrisw16
You not talking to sky this is a customer helps customer community. You will need to provide more information such as your ISP, broadband speed, and speed your puck is getting. You can do this by running a speed test in netflix (profile pic > get help > connectivity check).
Sky say you need 25Mbps for HD, 30Mbps for UHD and 35Mbps if more than one sky streaming device.
Please provide more details and the community will do its best to assist.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
