Hi @Darren16
I would suggest it's not the box it is something local to you e.g. WiFi stability or broadband speed. Glass / Stream needs 25Mbps for HD and 30Mbps for UHD. Does your broadband meet this requirement?
You can check the speed the puck is getting by opening netflix going to get help? And connection check. You may have more stability using an ethernet cable or homeplugs and turning WiFi off in the settings on the puck.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
