Sky streaming Puck keeps freezing

[Annef4]

Just as an update, I eventually contacted Sky. I was told it was because we had other things taking up bandwidth ie in our case 2 mobile phones, Alexa, 2 smart TVs, a digital watch! This was using Sky broadband. I told them if that was the case their produce wasn't fit for purpose. Anyway I ended up paying an extra £8/month for Sky Max and it is much better. Only the very occasional freeze. 

[FreakishKinger]

Yes my sky puck keeps freezing it's so annoying we've gone back to having to pull out the power every couple of weeks like with the original sky.