Sky stream

[Todd97]

When I turn on my sky puck, I can view and navigate the menu and steaming apps but when I click on a channel or program to watch something it just shows a blank screen, sometimes without sound sometimes with sound. I have tried different hdmi cables and have tried a new puck but I am getting the same issue. I can resolve it by unplugging both puck and tv at the mains but I don't understand why it happens everytime I turn it on. 

[lettice]

A couple of things to check.

Make sure that in the Sky Stream puck settings you have the following set;

Network standby mode to ON.

Turn wifi OFF under Network if connected via ethernet.

 This will stop your network connection dropping off when in the normal standby mode.