Sky stream

[Wilson70]

I've had my sky stream a few months now and it is forever freezing. However, the last week has been awful. We can't get through a full film without having to reset it at least 4 times. 
I've done all the checks and broadband is powering everything else ok. 
I've reset the puk everytime it freezes. 
I've completely reset it and it's still doing it. 
can't find a phone number to speak to any one. 
please help. Do you think it's faulty? 
should I change to something else? 
I feel I'm not getting my money worth

[Stephen+Mourton]

Sometimes it's not the settings or the strength of the internet but the setup itself.  If your router is not connected to your puck with an Ethernet cable then give that a try if possible.  Otherwise make sure your router has a clear line of sight to your puck and is not behind furniture etc.  Also make sure it is not near a window or mirror.  Finally make sure both the router and the puck do not have anything touching them or very close to them.  I hope that helps