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Discussion topic: Sky stream

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This message was authored by: Denny3

Message posted on ‎06 Dec 2024 10:02 AM

Sky stream

Sky stream keeps cutting out. Either signal goes but broadband is fine or saying technical fault it's happening a lot

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This message was authored by: MarkGoldsmith

Message posted on ‎06 Dec 2024 12:12 PM

Re: Sky stream

Posted by a Superuser, not a Sky employee. Find out more
@Denny3 wrote:

Sky stream keeps cutting out. Either signal goes but broadband is fine or saying technical fault it's happening a lot

Are you connected via WiFi? It could easily be the strength and stability of the WiFi network that is the cause of the issue.

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This message was authored by: Denny3

Message posted on ‎06 Dec 2024 02:22 PM

Re: Sky stream

Yes Wi-Fi speed is very good. It also keeps saying loading programs. Haven't been able to watch any normal programs today apart from U tube or Amazon. It's happening a lot.

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This message was authored by: lettice

Message posted on ‎06 Dec 2024 03:10 PM

Re: Sky stream

Posted by a Superuser, not a Sky employee. Find out more

First would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

 

Also, would be worth checking the wifi network speed test on each of your Pucks, in case there is a local network problem.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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