Sky stream tv not working

[Brian128]

Cant get any tv prograns

[Strumblehead]

I have the same problem 

[Poolking1927]

Our channels keeps freezing and the picture breaks up..  I've reset the box and still no better. Maybe Sky need to reset their box?

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@Brian128 wrote:

Cant get any tv prograns

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[Brian128]

When will you mend it

[Steveoleary76]

I love the way Sky don't bother answering anyone's queries or address their concerns on here.  Worst customer service I've ever experienced.  Takes an hour on hold to be told they don't know what's going on and I just have to wait and see. What a joke. 

[MarkGoldsmith]

You won't get any answers from Sky on this forum as it's a community of other Sky customers.

On Friday morning Sky released a guide that all affected customers should follow to fix Glass TVs and Stream pucks. The guide is available here: https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on