Sky stream says I have no subscription

[Lisa143]

I have sky puck & broadband set up but I'm unable to watch sky as it's saying I have no subscription. I have ordered Sky with the basic package to get me started. My Sky app is saying my puck delivery is delayed

[Tom-W19]

Hi @Lisa143 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Lisa143 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks