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Discussion topic: Sky stream remote not working

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Avatar for Jullez07
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This message was authored by: Jullez07

Message posted on ‎18 Feb 2024 04:36 PM

Sky stream remote not working

My sky stream remote isn’t working and it appears to be the central dial that’s not working and allowing navigation. I have changed the batteries and reset the remote with no improvement. What can I do please?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎18 Feb 2024 05:20 PM

Re: Sky stream remote not working

Posted by a Superuser, not a Sky employee. Find out more

@Jullez07   You are able to request a replacement Glass/Stream remote online and is simple to request using the following link https://www.sky.com/help/forms/streaming-tv-remote


If you are signed into your My Sky app first it will auto fill the form for you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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