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Discussion topic: Sky stream puck not working

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Avatar for Jo357
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This message was authored by: Jo357

Message posted on ‎28 Oct 2025 08:56 PM

Sky stream puck not working

Puck had constant red light, removed power for 1 minute and reconnected. White light showed but still not functional. On power up Tv showed sky logo but then no further output. Cannot access menus or any function.  Swapped with other puck to check all other connections work, so definitely a problem with this puck. How do I get a replacement please?

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎28 Oct 2025 09:18 PM

Re: Sky stream puck not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jo357 

 

Try recovery of your puck (step 2 in this article):

https://www.sky.com/help/articles/sky-glass-software-error-sky-stream

 

Failing that you will need to call sky customer services for a replacement as we are fellow customers on the community. Dial 150 from a Sky mobile or landline or number here:  https://www.sky.com/help/articles/viewing-help

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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