Sky stream puck not working

[jenniemacklin]

Hello

I have plugged my additional stream puck into my tv and all I can get is a Retrieving data... screen? 
can anybody help? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147