Sky stream puck freezing

[Dreed90]

Our sky stream puck keeps freezing when trying to navigate through the sky pages/channels. Every time I go to change channel I then have to switch the puck off at the wall plug and leave for 10 minutes before turning back on, but even that hasn't been working recently which is becoming increasingly fristrating. Our internet connection is absolutely fine and the pick is connected to it via an ethernet cable. There is nothing around the puck to cause any interference. Can anyone offer any advice or could we have a faulty pick?

[Jporch316]

Hi @Dreed90 

maybe try with your wifi instead of the ethernet cable. 

what speed is your internet connection ? You can find out by going to Netflix - settings - network test on your puck