Sky stream puck activation issue

[Amal23]

Tried to activate my Sky stream puck for the first time. It requires a software update, which, after carried out displays a page that says "Not Supported!"

I'm using a Toshiba tv (model number: 32AV615DB)

[Jporch316]

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@Amal23 wrote:

Tried to activate my Sky stream puck for the first time. It requires a software update, which, after carried out displays a page that says "Not Supported!"

I'm using a Toshiba tv (model number: 32AV615DB)

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Can you try running through the setup with the puck plugged into your router via ethernet cable. Once complete you can revert to WiFi