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Discussion topic: Sky stream puck activation in a loop

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Avatar for KRM2020
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This message was authored by: KRM2020

Message posted on ‎15 Oct 2025 03:26 PM

Sky stream puck activation in a loop

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 I receive this message each time I get to final step of puck activation. It wirks but I am unable to enter code to link to My Sky; HOWEVER, I see the puck as activated within My Sky App. 
I have reinstslled several times. 
frustated!

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎15 Oct 2025 08:26 PM

Re: Sky stream puck activation in a loop

Posted by a Superuser, not a Sky employee. Find out more

Hi @KRM2020 

 

Try browsing to sky.com and signing in before going to sky.com/activate. You also need to be using a Sky ID with the same email address as the one provided when you ordered your puck.

 

If this isnt working you will need to call sky for assistance as we are fellow customers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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