@Tafw wrote:
We have 3 pucks. 1 puck is giving problems. Started about 2 weeks ago. Picture freezing and pixelated. Also sound dropping out. Unplugging and rebooting solves problem for a while but problem returns. We are now rebooting multiple times per day, problem seems to be getting worse. Also have rebooted our router.
Have you tried switching the pucks around, and seeing if the problematic puck is causing issues in other locations in your property? If it does you know the puck is faulty, if it doesn't and a previously working puck doesn't work in the same location then it will likely be down to poor network conenctivity to that part of your property.
Sky Stream, Sky Glass Air and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
