0

Discussion topic: Sky stream picture quality very poor

Reply
Avatar for toity67
Level 0 icon
What's this?
This message was authored by: toity67

Message posted on ‎21 Feb 2025 10:33 AM

Sky stream picture quality very poor

My sky stream picture quality is very poor. All setting are setting to 2160p, broadband very strong but there is clearly a lack in the picture quality. UHD sky sports is most definitely not UHD. I'm viewing on a B4 LG 65 inch tv and no problems elsewhere when streaming Netflix, Disney+ etc. 

Report post
Post 1 of 3
1,080 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎21 Feb 2025 11:09 AM

Re: Sky stream picture quality very poor

Posted by a Superuser, not a Sky employee. Find out more

Hi @toity67 

 

Steam uses adaptive bit rate. Can you go into netflix > left hand menu > get help > connection check. What speed is your puck receiving?

 

Stream needs 25Mbps for HD and 30Mbps for UHD. 

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
1,061 Views
0 Likes
Reply
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎21 Feb 2025 07:28 PM

Re: Sky stream picture quality very poor

Posted by a Superuser, not a Sky employee. Find out more
@toity67 wrote:

My sky stream picture quality is very poor. All setting are setting to 2160p, broadband very strong but there is clearly a lack in the picture quality. UHD sky sports is most definitely not UHD. I'm viewing on a B4 LG 65 inch tv and no problems elsewhere when streaming Netflix, Disney+ etc. 

Also you could try changing the picture settings to auto.

 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Report post
Post 3 of 3
1,016 Views
0 Likes
Reply
Reply