Sky stream keeps freezing and won't switch off

[Alexmac31]

My sky stream puck freezes and won't switch off at least 10 times a day it's not broadband speed I'm on Vodafone 910mbps and I have three other picks that work perfect I've tried reset it doesn't help amd the puck is all updated

[peter-marlow+1966]

May be a faulty  puck if your  other 3 are working  fine 

[Alexmac31]

That's what I'm thinking 

[peter-marlow+1966]

I would give sky a call, when you do and the automated  system  says  we have sent you a link  would you like to use it say no and you will get to talk to someone at sky about  your issues 

[Hunter2660]

Just to be sure, swap the dodgy puck with one of the others and see if the issue persists on that puck or continues on the swapped puck.

[Alexmac31]

I have done and it works fine till I try the dodgy one again 

[peter-marlow+1966]

It could also be that where that puck is the wifi  may not be getting  the strong  signal  aswell  

[peter-marlow+1966]

Also on the puck you are having problems with  go to Netflix open  the app scroll down  to help open  that go to check  my  network  and run a test  to see what speed that puck is getting