Sky stream judder

[Walderslade]

Hi I'm having issues with juddering on sky stream this is on multiple channels not just sky, I had this before when I had virgin WiFi and I contacted you and you told me it was a broadband problem, I switched to sky fibre three weeks ago but the issue is still present, my puck and broadband router was set up by your engineer, I believe this is a puck issue as it's not improved since my switch, please fix this issue asap. Thank you Ian.

[lettice]

Having a good local network is a key factor for having a reliable experience with Sky Stream.
Not just broadband speed to your house and router, but for your local network supply via wifi or ethernet, that can be affected in a busy household or can suffer from some local interference.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period.
What is your speed for each puck?

As above it may also be suffering from interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Best not to sit it on a glass shelf. Wood is generally the best.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.
You should be using the Sky supplied hdmi cable or a high speed equivalent one.

[Dazzasky]

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@Walderslade wrote:
Hi I'm having issues with juddering on sky stream this is on multiple channels not just sky, I had this before when I had virgin WiFi and I contacted you and you told me it was a broadband problem, I switched to sky fibre three weeks ago but the issue is still present, my puck and broadband router was set up by your engineer, I believe this is a puck issue as it's not improved since my switch, please fix this issue asap. Thank you Ian.

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It sounds more likely to be an issue with your tv settings. What's the make and model of your tv?  You might need to adjust your motion interpolation settings on the tv to resolve. 

[Lee+Carter]

I've been having the same issue over the last few weeks. I haven't changed anything in my setup so it has to be the sky pucks s/w. I have 1Gb BB router in same room as puck.