Sky stream issues

[jsumner]

Hi. Having constant issues with sky stream. Puck in the kitchen drops off and says no WiFi network randomly even though the WiFi is working fine on other devices. The one in the living room is connected by Ethernet cable but gets regular pixelation and needs a reset that sorts it. I must be resetting and reconnecting virtually every day. 

I have the Sky max hub and use deco WiFi extenders. Any ideas? Thanks

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Kath470]

Thank you