Discussion topic: Sky stream is taking ages to set up

This message was authored by: Amandasmyth · ‎11 Jan 2025

I've received my device and connected it but it's saying checking your status and has been for 20 minutes now

This message was authored by: Ellie_TV · ‎11 Jan 2025

The pucks can be pretty slow - it depends on your broadband speed and the latency to the Sky server you're connected to. If it looks like it's frozen then just turn it off at the wall socket for a few seconds then power on and try again.

This message was authored by: mikealanr · ‎11 Jan 2025

Hi @Amandasmyth

Follow the advice in this article:

https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Sky stream is taking ages to set up

Sky stream is taking ages to set up

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