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Discussion topic: Sky stream is taking ages to set up

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This message was authored by: Amandasmyth

Message posted on ‎11 Jan 2025 02:38 PM

Sky stream is taking ages to set up

I've received my device and connected it but it's saying checking your status and has been for 20 minutes now

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Avatar for Ellie_TV
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This message was authored by: Ellie_TV

Message posted on ‎11 Jan 2025 06:20 PM

Re: Sky stream is taking ages to set up

The pucks can be pretty slow - it depends on your broadband speed and the latency to the Sky server you're connected to. If it looks like it's frozen then just turn it off at the wall socket for a few seconds then power on and try again. 

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This message was authored by: mikealanr

Message posted on ‎11 Jan 2025 06:21 PM

Re: Sky stream is taking ages to set up

Posted by a Superuser, not a Sky employee. Find out more

Hi @Amandasmyth 

 

Follow the advice in this article:

 

https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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