Sky stream advising location issue

[Balwant]

Suddenly getting the you can't this where you are right now.

not running a vpn, I have a static up address with Yayzi fibre broadband and nothing has changed but the message appeared today.

not impressed with the puck one bit only got it as I was given the impression that satellite were being decommissioned soon!

[Balwant]

 

[mikealanr]

Hi @Balwant 

It's likely your ISP is providing you with an IP address that isn't recorded as being in the UK. You can try turning your router off for a while and see if this refreshes your address. However you might need to call your ISP and they may need to work with Sky to whitelist their ranges.

MikeAlanR

[Balwant]

I have a static IP address which has not changed and sky was working fine until today.

doing an ip check clearly shows it as in the UK.

something has clearly happened at Sky's end.

[TimmyBGood]

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@Balwant wrote:

 only got it as I was given the impression that satellite were being decommissioned soon!

---

Nothing had been announced, but the current trio of satellites at 19.2E which Sky uses for broadcast to UK and RoI reach end of life around the turn of the decade.  So far there's no indication that the operating company (SES in Luxembourg) has ordered any replacement platforms to be constructed for that orbital location, and launches need to be booked years in advance.

[mikealanr]

@Balwant 

We are fellow subscribers here on the community. You will need to raise this with sky. I can escalate your post, but it's not instant or you can call them and get them to investigate.

There have been similar issues reported with your ISP: https://helpforum.sky.com/t5/Sky-Stream/Geo-location-server-issues-with-incorrect-IP-location/m-p/46...

MikeAlanR