Hi @Em8718
Not a lot of information to go off there. Also you aren't talking to Sky. We are fellow subscribers here on the forum. Have you tried the steps outlined in this support article? https://www.sky.com/help/articles/remote-control-help-sky-glass
If so and your remote isn't working, you can contact Sky customer service or use this online form:
https://www.sky.com/help/forms/streaming-tv-remote
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
